I’m having trouble placing an order

If you are facing any issues while placing an order with a Castiron shop, there are a few things that you can try to resolve the issue.

Firstly, ensure that you have entered all your billing information correctly and filled out the form completely.

If you are still having trouble, here are a few troubleshooting steps that you can take:

• Clear your browser's cache and cookies: Sometimes, your browser's cache and cookies can cause issues with your checkout process, and clearing them might resolve the issue.
• Use a different browser: If the above step does not work, you can try using a different browser to complete your order. Sometimes, certain browsers may have compatibility issues with the website.
• Use a different device such as a smartphone, tablet, or a computer, and try the order again.

If you have tried the above steps and are still facing difficulty, you can contact the seller for assistance by clicking "Info & Support" in the shop's top menu on the homepage, and then "Contact", or email us at help@shopcastiron.com.

If your credit or debit card is being declined, check to make sure the following information is entered correctly and try again:

• Card Number: Double-check that you have entered your card number correctly. Card numbers usually consist of 16 digits.
• Expiration Date: If your card has expired, you will need to use a different card.
• CVV Code: This is the 3-digit security code on the back of your card. Make sure that you have entered this correctly.

If your card is still getting declined:

1. Contact your bank or credit card company to troubleshoot and prevent further complications related to declined cards.

2. Try using another card.  Government-issued cards or pre-paid gift cards may be declined for various reasons.

If you have any abandoned charges on your statement, please note that they should drop off your account within 5-7 business days, depending on your bank or credit card company.