Castiron Support

Castiron has three Customer Support Specialist to assist you with any questions, concerns, feedback you have. Support staff are available Monday-Friday 9am-5pm EST, though staff is assigned to be on-call for urgent issues during off hours and holidays. Otherwise you can expect a response within 24-48 business hours.

You can email the Castiron Customer Support Team at help@castiron.me or help@shopcastiron.com

You can reach individual Support Team members at:

Khelsie: khelsie@castiron.me

Ellen: ellen@castiron.me

Lisa: lisa@castiron.me

You can sign up for a 30 minute1:1 video chat with a Support team member during which time they can answer specific questions or walk you through your shop set up at https://calendly.com/d/5fz-3wv-pbt/castiron-support-meeting-30?month=2024-08