Issuing Refunds to Customers
This guide walks you through issuing refunds for customer orders on Castiron, ensuring a smooth and efficient process. Sellers have full control over refunds, whether for the entire purchase amount or a partial refund on open, fulfilled, or deposit orders.
💡 Important Notes:
- Refunds can only be processed for payments made through Castiron via Stripe. Orders marked as "Paid" manually cannot be refunded through the platform.
- Deposits can also be refunded, either partially or in full using the same steps.
Steps to Issue a Refund:
- Log Into Your Seller Account. The refund will be processed from the shop admin page.
- Navigate to Order Management: Click on the Orders tab on the left and click on the order you need to refund.
In the order details, click the three dots (â‹®) in the upper-right corner. Select "Refund" from the dropdown menu.
- Initiate the Refund:
Decide whether to issue a full or partial refund. Select a refund reason (for your reference).
You'll see a refund review to ensure you have all of the correct information:
- Confirmation and Notifications: Click "Refund" to finalize the transaction. A confirmation message will appear and the customer will receive an email notification confirming the refund.
The refunded amount will be reflected in your admin order details. If the refund does not appear immediately, try refreshing the page.
Canceling an Order After a Full Refund
If you issue a full refund, you can cancel the order using the refund tool as well. This ensures that the order is properly marked as refunded and closed.
Need Help?
If you have any questions or run into issues processing a refund, feel free to reach out to Castiron Support at help@castiron.me.