Castiron Transaction Fees Explained

Transaction Fees

Our mission is to help you become a successful business owner. Because of this, our business model is set up so that we only make money when you do. We want to make sure you understand the fees that help us run our service, what your customers will pay, and the amount you will take home.

There are two kinds of fees that you and your customers will see.  

The first is the Castiron fee (currently 10%). It’s calculated based on each order’s subtotal (after coupons), fulfillment charges (shipping or delivery fees), and taxes. We don’t charge the Castiron fee on any tips you receive. As the business owner, you have the option to pass all of this fee on to your customers, split it 50/50 with them, or pay the fees yourself.

The second is the Stripe (credit card processing) fee. It’s calculated based on everything that the customer pays, except for the Stripe fee itself: the subtotal (after coupons), fulfillment charges (shipping or delivery fees), taxes, tips, and the customer’s portion of the Castiron fee.

When the customer pays any portion of the Castiron fee, the Stripe fee is 2.9866% of the amount the customer pays (excluding the Stripe fee) + 30.896¢. This way, the Stripe fee ends up being 2.9% of the amount the customer pays (including the Stripe fee) + 30¢.

If you choose to pay the fees, your customer won’t pay a Stripe fee at all. After the customer pays, 2.9% of the amount the customer paid + 30¢ will be deducted from your account.

How much will you take home?

If you choose to have your fees paid by your customer, they will see a line item in their cart at checkout for a “Convenience fee.” This will include the Castiron fee and the Stripe fee.

In Stripe, you will see the subtotal, fulfillment, taxes, the tip, and the Convenience fee in your connected account as the Amount. The Convenience fee (the Castiron fee and Stripe fee) will be deducted as Fee, and your take home pay will be shown as your Net amount on payout day.

Customer Pays Fees

If you choose to pay the fees yourself, the customer will not see a Convenience fee – they will only be charged the subtotal (after coupons), fulfillment charges, taxes, and tips.

In Stripe, you will see the subtotal, fulfillment, taxes, and tip in your connected account as the Amount. The Castiron fee and Stripe fee will be deducted as Fee, and your take home pay will be shown as your Net amount on payout day. Note: The Stripe fee here will be 2.9% of what the customer paid, plus 30¢.

You Pay Fees

If you choose to split the fees 50/50 with your customers, the customer will see a line item in their cart at Checkout for a Convenience fee. It will include half of the Castiron fee and the entire Stripe fee.

In Stripe, you will see the subtotal, fulfillment, taxes, tip, half the Castiron fee, and the entire Stripe fee in your connected account as the Amount. The Castiron fee (both halves) and Stripe fee will be deducted as Fee, and your take home pay will be shown as your Net amount on payout day.

Split Fees 50/50

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