How and When You Will Get Paid
Here at Castiron, we have partnered with Stripe, a secure online payment processor, to manage all of your transactions through Castiron. Stripe accepts all major debit and credit cards from customers, as well as Apple Pay and works to automatically deposit your earnings into your bank account. Stripe is a completely secure way for your to accept payment and is trusted by millions of customers globally. If you've ever purchased from Amazon, Instacart, or Shopify, you've already used Stripe!
To connect to Stripe, go to your "Settings” on the left-hand side of your admin panel.
From here, select "Payments".
This is where you can connect to Stripe, update your direct deposit information, and check the date of your next payout. Payouts occur weekly for the first two weeks, and then daily, and once connected to Stripe, will automatically arrive in your bank account— no action required on your part! Stripe makes getting paid a breeze.
If you have not yet connected to Stripe, follow the step-by-step instructions to setup. You will need your bank account information and ID documents to finish the setup.
Go to "Settings" to manage your sales tax if you'd like to collect sales tax. Also, be sure to turn on our Tipping feature if you would like your customers to be able to include tips when they checkout!
Note for First Time Sellers: The first payout for every new Stripe account takes 7-14 days to deposit into the bank account. This cannot be waived and will still apply even if the payout schedule is changed. This period is necessary to mitigate risks and we cannot speed this up. When the bank receives the funds, they deposit the funds to the account immediately but occasionally some banks may take an additional 2-3 days.
When expected Payment does not come through
If you've been a Castiron user for awhile and you stopped receiving payouts check your email inbox for an email from Stripe. Stripe will notify you if your bank or card connection for payouts has paused for some reason. Usually when this occur because someone gets a new card or has their bank account frozen for fraud resolution, or gets a new account and forgets to reconnect. If you cannot find a Stripe email, send a message to help@shopcastiron.com and we can look into the matter on your behalf.
