How Do I Refund an Order?

Refunds are done on the backend by Castion support. To refund money to your customer, please reach out to help@shopcastiron.com and we will process your customer's refund as soon as possible.

Please provide the following so we can process your request quickly and accurately:

1. Customer name
2. Order date
3. Order number
4. Refund amount

Writing support from your Castiron account email address helps us quickly connect the request to your shop, but if you contact us via a different email just include your shop email in the message.

*The original transaction fees are not included in the refund. A cost is incurred for every transaction, including those that are eventually refunded.

For more info on cancelling an order: https://castiron.helpscoutdocs.com/article/24-how-do-i-cancel-an-order

*If you are a customer that needs a refund, please reach out the the seller directly.