How do I cancel and refund an order?

From the left hand navigation panel, select Orders. On this screen, you’ll see your full list of orders. 

Select the order you’d like to cancel by clicking on the order number. This will open the order details. Click the status dropdown and select Canceled. A refund will still need to be processed. The Castiron team will need to do this for you so please reach out to help@castiron.me to ask a specific order be refunded.

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