How do I Cancel an Order?

Sellers can cancel orders directly from their Castiron dashboard. Here's how:

From the left-hand navigation panel, select Orders. On this screen, you’ll see your full list of orders. To edit an order's status, click on the order.

Then, in the upper right-hand corner select "Status". Choose "Canceled" from the drop-down menu and press "Save" in the bottom right-hand corner. 

You have successfully canceled your order!

For details on issuing refunds, please visit our refund guide here: Issuing Refunds to Customers

If you are a customer who needs to cancel and/or request a refund for your order, please reach out to the seller directly.