How do I Cancel and Refund an Order? (Sellers)
You are able to cancel orders from your Castiron dashboard.
To refund an order, you will need to reach out to our support team. Read on for more info!
From the left hand navigation panel, select Orders. On this screen, you’ll see your full list of orders. To edit an order's status, click on the order.
Then, in the upper right-hand corner select "Status". Choose "Canceled" from the drop-down menu and press "Save" in the bottom right-hand corner.
You have successfully canceled your order! To refund your customer, please send an email to help@shopcastiron.com and we will process your customer's refund as soon as possible. Please provide the customer name, order date and #, and refund amount so we can process your request quickly and accurately.
For more info on refunds: https://castiron.helpscoutdocs.com/article/148-how-do-i-refund-an-order
If you are a customer who needs to cancel and/or refund your order, please reach out to the seller directly.