How do I cancel and refund an order? (Sellers)

You are able to cancel orders from your Castiron dashboard. To refund an order, you will need to reach out to our support team. Read on for more info! 

From the left hand navigation panel, select Orders. On this screen, you’ll see your full list of orders. To edit an order's status, click on the order.

Then, in the upper right-hand corner select "Status". Choose "Canceled" from the drop-down menu and press "Save" in the bottom right-hand corner. 

You have successfully canceled your order! To refund your customer, please reach out to help@castiron.me and we will process your customer's refund as soon as possible. Please provide the customer name, order date, and refund amount so we can process your request quickly and accurately. 


A small fee will be applied to all eligible refunds. This fee is designed to cover the costs associated with using our payment processor. A cost is incurred for every transaction, including those that are refunded. This “restocking” fee covers that cost and is sent directly to Stripe, our payment processor. Castiron does not receive any of this fee. The restocking fee is set at 2.9866%% of the original order amount, plus 30.896¢.

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